![adcredo-knowledge-base-1.png]](https://support.adcredo.com/hs-fs/hubfs/adcredo-knowledge-base-1.png?width=300&height=72&name=adcredo-knowledge-base-1.png)
Why does my Platform Connection show as failed or not working?
- The platform may have revoked access automatically (common for security reasons).
- Your platform password or access rights may have changed.
- The wrong Ad account may have been selected.
- Permissions may not have been granted correctly when connecting.